Refund policy

If you are not 100% satisfied with your purchase, you can return your order for a refund with shipping fee deducted (Returns must be in the state you received them, and in the original packaging) or receive another product of your choice that will be shipped to you free of charge. You can return it to get your money back within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds will be returned to the same method of order payment. 

Return address: 15601 Cypress Street,Turbo Supply Chain, Irwindale, CA 91706

Phone No: +1(323)868-38937  Recipient: GCKT

Please note that refunds can take up to 2 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped within 12 hrs once your return is accepted, granted that they're in stock.

 

Received a defective item or your order got damaged in transit? 

No worries! We will send you a new one free of charge as long as you contact us at support@lovecatmore.com within 2 days upon arrival of the product. Please email us with a photo or a short video of the defective or damaged item. Items are not eligible for a refund due to size or measurement issues, if the shipped item is the same variant/size as you ordered. In case the size/variant issue is due to us, we accept exchange or refund requests.

  

Order got delayed or lost in transit? 

In some rare cases your order can take longer than stated shipping time to arrive. Although this is due to shipping conditions we do not directly control, we can offer you a full refund if your order is not delivered within 45 days within the entire states and all other countries since shipping.